Overview

At Oryntiex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund & Returns Policy carefully before requesting a return, exchange, or refund.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and unwashed

• Be in its original condition

• Have all original tags attached

• Be returned in its original packaging

• Include proof of purchase or order number

Items returned without meeting these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

• Final sale or clearance items

• Gift cards

• Personalized or customized products

• Items damaged due to misuse or improper care

• Products returned after the return period

Exchanges

We offer exchanges for:

• Incorrect size received

• Defective or damaged products

• Wrong item shipped

Exchange requests must be submitted within 14 days of delivery.

If the requested replacement item is unavailable, a refund or store credit may be offered.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item

• A defective product

• An incorrect item

Contact our support team within 48 hours of receiving your package and provide:

• Your order number

• Clear photos of the item

• A description of the issue

We will review your request and provide a suitable solution.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.

• Processing times may vary depending on your payment provider.

• Shipping charges are generally non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• The wrong product was shipped

• The product has a manufacturing defect

We recommend using a trackable shipping service when returning items.

Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedure outlined above.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your credit card provider.

3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact our support team.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Oryntiex

Email: support@oryntiex.com

Website: www.oryntiex.com

Customer Support: Available through our Contact Us page.

We are committed to providing a smooth and fair shopping experience for all Oryntiex customers.